Network Management & Internet Transparency

Effective: September 23, 2026

Sonic Spectrum, Inc. provides fixed broadband Internet access using fiber and fixed-wireless technologies. This disclosure describes Sonic’s general network-management practices, performance characteristics, and commercial terms for mass-market Internet access. Plan-specific information provided at the point of sale and on the applicable Broadband Consumer Label controls where it is more specific.

Network practices

Blocking

Sonic does not block lawful Internet content, applications, services, or non-harmful devices on the basis of their content or viewpoint. Sonic may block or restrict traffic when reasonably necessary to protect customers or the network, mitigate attacks or malware, stop spam or abuse, comply with law, honor a customer-requested security feature, or enforce the Acceptable Use Policy.

Throttling and service-plan speed enforcement

Sonic does not intentionally degrade lawful Internet traffic on the basis of the content, application, service, or destination. Sonic does provision customer connections to the speed profile of the purchased plan, and may use protocol-neutral queueing, rate controls, or temporary protective measures to manage unusual congestion, attacks, malfunctioning equipment, or a customer/device that is materially impairing service for others.

Paid prioritization

Sonic does not currently offer paid prioritization on its mass-market broadband Internet access service and does not accept payment from content or application providers to favor their lawful Internet traffic over comparable traffic from others.

Affiliated content

Sonic does not prioritize lawful Internet traffic simply because the content or service is owned by or affiliated with Sonic.

Congestion management

Sonic engineers capacity, adds or upgrades links, monitors utilization, and reroutes traffic where practical to reduce congestion. During unusual or localized congestion, Sonic may use reasonable, generally temporary network-management techniques intended to preserve usable service for customers sharing affected resources. Fixed-wireless sectors and upstream Internet paths may have different capacity characteristics than dedicated fiber facilities.

Application-specific behavior

Sonic does not maintain a policy of blocking or degrading lawful applications such as streaming, gaming, VPNs, video calling, or cloud services. Specific traffic may be limited or blocked when associated with malware, denial-of-service activity, spam, unauthorized access, network attacks, or another security or legal issue.

Device attachment

Customers may connect lawful, non-harmful devices of their choice behind the customer side of the Sonic connection, subject to technical compatibility and the Terms of Service. Sonic-managed equipment such as an optical network terminal, fixed-wireless radio, voice adapter, or other network termination device may be required and may not be replaced, altered, or reconfigured without authorization.

Network and end-user security

Sonic may use filtering, routing controls, connection limits, abuse detection, access controls, anti-spam measures, DDoS mitigation, malware response, logging, or other reasonable tools to protect network integrity and customer security. Security practices may change as threats and technologies change.

Performance characteristics

Speeds

Available speeds depend on the specific address, network technology, and plan. Actual speeds can be lower than the maximum or advertised rate because of Wi-Fi conditions, device limitations, customer wiring, local or Internet congestion, remote-server performance, maintenance, and other factors outside Sonic’s direct control. Fixed-wireless performance may also vary with radio conditions, interference, foliage, obstructions, and signal quality.

For the most meaningful speed test, connect a capable computer by Ethernet to the customer-side router or Sonic-provided gateway, stop other large transfers, and test to a nearby reputable test server. Wi-Fi tests measure the combined performance of the broadband connection and the local wireless network.

Latency

Latency varies by technology, route, destination, network load, and time of day. Fiber connections typically have different latency characteristics than fixed-wireless connections. Plan-specific typical latency and performance information is provided on the applicable Broadband Consumer Label where required.

Impact of specialized services

Sonic voice service and certain managed business services may use separate network treatment or quality-of-service mechanisms where technically appropriate. These services are not used to favor unaffiliated Internet content providers in exchange for payment.

Commercial terms

Pricing and fees

Current prices, recurring charges, one-time charges, equipment terms, installation charges, promotional pricing, AutoPay discounts, taxes, and other plan-specific fees are disclosed with the applicable offer, quote, service order, invoice, and Broadband Consumer Label as required.

Data allowances

Sonic’s current standard residential fixed Internet plans are offered without monthly data caps unless a specific plan or offer expressly states otherwise. Sonic may still address harmful, abusive, or network-disruptive traffic under the Acceptable Use Policy.

Privacy

Information about Sonic’s collection and use of customer and network information is available in the Privacy Policy.

Redress options

Questions, complaints, and service concerns may be submitted through the customer support portal or by calling 815-904-8700 or 877-SONIC-30. Customers may also submit eligible broadband complaints to the Federal Communications Commission through consumercomplaints.fcc.gov.

Updates

Sonic may update this disclosure as network practices, service offerings, technology, or legal requirements change. The current version will be posted on this page with its effective date.